Five days to decide, no rush.
Every piece is handpicked and we keep only a few of each. If it is not what you hoped for once you see it in person, you can send it back.
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The window
You have 5 business days from receiving your order to return it and get your refund.
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How to return
Message us on WhatsApp within those 5 days with your order number. We will reply with the address and the steps. Please do not ship anything before we confirm.
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Condition of the piece
Unworn and unwashed, in its original packaging and free of any scent. Stoles sit close to the face and hair, so we cannot accept pieces that have been worn.
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Return shipping
The cost of sending the piece back to us is yours to bear. We recommend a tracked service.
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Your refund
We refund the amount you paid to the same payment method, within 10 business days of receiving and checking the piece. The same applies to orders outside Colombia.
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If it arrives faulty or is not what you ordered
Write to us straight away with a photo. We will put it right with a repair, a replacement or a refund, and we cover the shipping in this case. This does not limit the legal guarantee you are entitled to.
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Handpicked, so slightly different
These are handpicked pieces. Colour and texture can vary a little from the photos, and that is part of their character. Each product page lists the exact fibre composition.
Ready to start a return?
Write to usOrders are sold by One Zero One Global S.A.S., Colombia. If we open in your country, this page will say which company serves you and any local differences.
